Shipping & Returns
Orders in Germany are shipped for €4,90 via Hermes, no matter how many Boxershorts you buy.
Orders in EU-Countries are shipped for €9,10.
Delivery time for our products is usually 2-3 business days for Germany and 3-5 business days within EU-Countries.
At Monaco Monkey we strive to make you happy. If for some reason you are not satisfied with your order we will find a solution.
Our return process is as following:
Our return policy lasts 14 days, starting from delivery day. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your Boxershorts must be unused and in the same condition that you received it. It must also be in the original packaging.
For hygienic reasons we can't accept returns for Boxershorts that have been tried on.
The return process:
- Email us at email@example.com with your order number and the reason for your return
- Return the items in the original packaging to:
Lilly Ingenhoven "Monaco Monkey"
- We will refund the money through the payment method of your order.
Please note that we do not cover the shipping costs of your return, but we will cover the costs for sending new products to you.
If you have any questions about the return process we are happy to help at firstname.lastname@example.org